Frequently Asked Questions
We have two locations. Our headquarters is in Cincinnati, OH and we ship and work from Newark, NJ as well.
Reach us anytime: Monday thru Friday 9am - 7pm est. Saturday 10am - 4:00pm est Sunday Closed
Visit the RMA Center. 1. Scroll down to the footer. 2. Under "FYI", click on RMA - Return Center
Yes we do! Scroll down and view our details on creatives. a. Scroll down to the Footer. Click on "The Tea". b. Choose: Creatives. Reach us directly at: firstname.lastname@example.org
We offer USPS, FEDEX, DHL, and UPS. Your choice of shipping options are available at checkout.
If you purchase before 2pm est, we ship same day.
We ship within the United States and U.S Territories. We do not ship internationally at this time.
Yes we do. Email us at CS@Ataerabella.com prior to placing your order.
Scroll down to the Footer, under "FYI" and select Order Tracking.
Shipping time frame is 3 to 10 Business days. Contact us via email or chat and we would be delighted to assist you further. **Contact us- . Go to Footer. See header "The Tea", and click "customer support-submit ticket". Go to Customer Support : Click Here
Yes! We offer holiday and special occasion gift wrapping year round. Gift wrapping includes a personalized card and gift wrapping.
We do offer gift wrapping on all orders. To choose gift wrapping, choose the design set you would like to send within our products. Gifting is $7.00 in addition to the item. For the Let's Be Pedi - Perfect 10 Set is $2.00.
Gift receipts are included with all gift items. This receipt does not include any card details or pricing information. When gift items are returned, the funds are returned to the original method of payment. If the original method of payment is expired or the card is cancelled, reach out to customer service for further assistance. Click the link below, to contact customer service.
We offer 30 Days for our returns. View our full return policy, Click the RMA link in the footer.
Visit the RMA Center to get started, Click here:
A gift card is not eligible for returns.
Yes we do! ABELLA REWARDS is our way of saying thank you to our customers. With ABELLA REWARDS earn points for every dollar you spend. Click here: LEARN MORE
Simply, create a Customer Account and you will automatically become part of our program. Or you can join by: Clicking Here
Earn 3 points for every $1 you spend. Each time you spend, you will receive an email with your updated loyalty points balance. There are also plenty of other ways to earn loyalty points under the Earn tab of your loyalty profile, including [following us on Instagram and referring friends]. Use your loyalty points to redeem rewards, or save them up to unlock even more exciting rewards.
You can check your balance and rewards at anytime by clicking 'ABELLA REWARDS' within your customer account. Each time you shop online, you will receive an email with your updated loyalty points balance. From here, you can click through to your loyalty profile, where you can redeem rewards.
When you have enough points to unlock a reward, you'll be able to redeem it for a unique reward coupon. You can use your reward coupon during checkout. Just copy and paste your unique code into the Discount bar and click 'Apply'. Note, you can only use one coupon code per order.
Sales and gift cards are not included with using rewards. Offers can not be stacked.